Shipping and Returns
- How long does it take to receive my item?
Free shipping within the United States. It generally takes about 3 working days for order processing and preparation, and the shipping time is usually within 5-20 days.
- Where do you ship?
We currently only ship to the United States
- What is your return policy?
If you’re unhappy with your purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked. Please see our return policy for details. The return period is generally 14-30 days
- Can I cancel my order after it’s placed?
Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order. If the item was listed as final sale, it cannot be returned.
- What shipping options do you offer?
All orders are able to be shipped by standard shipping. Some orders may be able to be shipped Standard Shipping, UPS ground or UPS Second Day. Shipping rates for expedited shipping are calculated at checkout based on the weight of your order, and your shipping address.
- Does THE Radiance & Co pay for return shipping?
THE Radiance & Co does not cover the cost of return shipping.
- Can I ship to an address other than my own?
Yes. When ordering online, you have the option of entering a separate shipping address.
A customer support representative will be more than happy to assist you Monday – Friday 8am – 8pm est.
Call us:
+86 120 6747 2621
Please allow 24-48 hours for us to respond to a voicemail, and please note that calls made on the weekends will be responded to within 24-48 hours beginning Monday morning. Thank you for your patience.
Email us:
Please allow 24-48 hours for us to respond via email. We prefer to contact you via email and typically are able to get back in touch sooner if you reach out via email. Please note that emails received on the weekends will be responded to within 24-48 hours beginning Monday morning.
We look forward to helping you with your inquiry. We respond to email messages, and calls/voicemails in the order that they are received and will respond to you as quickly as possible.
If you’re waiting for an order, please check the link in your shipping confirmation email for its current status. Please note, we are experiencing issues with our FedEx tracking numbers saying delivered or stuck pending, when in reality the package is still in transit to the destination. We understand this can be confusing and apologize for the inconvenience. If you would, please allow a few more days for the package to arrive at your address before contacting us.
Our customer support team is doing all we can to get your questions answered as quickly as possible. Please refrain from reaching out to us via email and phone multiple times. We will get back to you as quick as possible regardless of the amount of emails/calls you send. We thank you for your patience and appreciate your support.